Oh no!! Did your discount code not work on your order? Or can you not find you discount code? No need to worry. If you fall into any of the following scenarios, we can help! 1. If you can't find the code you are looking for, check your spam
We do offer a welcome offer discount code when you sign up for our mailing list with your email! The link is below: https://manage.kmail-lists.com/subscriptions/subscribe?a=VsR68k&g=Skm75z As far as sales, we do not have any regularly planned sa
Items are shipped from our warehouse in Southern California within 1-2 business days of your order being placed. We offer free ground shipping within the continental US on orders over $100. Typical delivery in the continental US takes place within
Orders placed after July 1st have an order number beginning with #2 and are followed by 6 more digits. You can find this in the confirmation email you received after placing your order and any shipment emails. If you have received a Solgaard product
Our warehouse works really hard to get orders out as soon as possibe. Most of the time we are not able to intercept orders after they are placed. If the delivery address needs adjustment, the customer is liable for the re-route fee. There is no guara
The best way to reach us via phone is at +1 646-859-0898. Hours of Operation are from 9am to 5pm EST, Monday - Friday, excluding all holidays. Should you require assistance outside of those hours, please leave a message and our team will assist you
If your product arrives with a manufacturing defect If your return is from outside of the US If you receive a product that isn’t what you ordered If you believe your product has a manufacturing defect
As much as we'd love to connect in person over the phone, we don't yet have the capability to do so. We're experimenting with different options to ensure all our customers are receiving the fastest resolution possible to their questions, including
Oh no! Have you just made a purchase but experienced an issue with Quadpay? If you have experienced any issue with your Quadpay transaction, please first contact QuadPay to file a claim with their support staff. If they are unable to resolve th
Yes, if you placed your order within 7 days of the start of the sale, we will adjust your order. All you need to do is contact our Support Team at [email protected]. Provide your order number and email. They will arrange for a refund to be sent to the
We will announce the ending of the Anniversary Sale via email prior to returning to our normal pricing. To sign up for email announcements please follow this link: https://manage.kmail-lists.com/subscriptions/subscribe?a=VsR68k&g=Skm75z.