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Solgaard

Need Support? Check Out The Solgaard Help Center

Solgaard Help Center

Hi there! 
In Canada and the continental US we offer free shipping on orders over $100+. 

Shipping rates vary based on weight and delivery destination and is choosen by customer at checkout. Check out our Shipping & Returns page for more information on shipping rates.

https://solgaardsupport.gorgias.help/en-US/how-much-does-shipping-cost-115688

What is your shipping policy?

Hi there!

All you need to do is visit the link below, print out the label, place it on the box, and drop off! 📦

Start Here

Note: During the holidays we extend our return window, so no need to worry if you're buying early this year.

Cheers,
Solgaard Support

How do I make a return?

It's easy! 🎉

To register your product warranty, please click here.

If you forgot to register your order, no need to worry, as long as you have purchased your order from our website, we'll be able to see the order's history and fulfill any claims!

Cheers,
Solgaard Support

How do I activate my warranty?

To set the lock on your suitcase: 
Code is preset to 0-0-0. Flip the tab inside of the suitcase to position B, change the combo to your desired code, and flip the tab back to A.

Here is a short video clip for visual:

https://youtu.be/EislRW_y16s

and here's a copy of the hangtag with instructions as well!

 



If you forgot the code to your suitcase:
 
We've found that beginning with 0-0-0, going to 0-0-1, and making your way to 9-9-9 is the best way to find the code. While it sounds like a lot, it actually takes less time than you would think to make it through all the number combinations. 
 
While our luggage is not sold with a TSA key, they are easily searched for and purchasable online.

How do I set the lock on my suitcase?

Hi there,

It looks like your order has been placed, but hasn't shipped yet. Each order is processed and prepared at our warehouse within 1-2 days. If you don't see any movement after 72 hours, go ahead and give us a call.

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