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Warranty

My Solarbank no longer works. Can it be recycled?

Yes. We encourage it! If you are the North America, there are drop off locations at Home Depot, Target, Best Buy which can properly dispose of these types of batteries ! Follow the link for mor einformation on the disposal of lithium batteries https:

What if my bag becomes damaged during a flight?

If your bag is checked during a flight and is returned to you damaged, your first course of action should be to seek remediation from the airline. The most common instance of damage by an airline is likely to be a bending of a metal frame that surro

Are duties included for international orders?

‼️ Although we are currently unable to fulfill international orders, due to the VAT rules. ‼️   International orders usually arrive in 6-9 business days. Duties are not included. It is the customers responsibility to pay for import duties or any loc

Do your suitcases have a warranty?

YES! To register your product warranty, please click here.Luggage is covered under a Limited Lifetime Year Warranty. Bags are covered under a Limited Two Year Warranty. Accessories/Electronics are covered under a One Year Warranty. Our warranties ext

What should I do if my product arrives damaged or defective?

If your product arrives with a manufacturing defect or arrives damaged, we will gladly send you a replacement. All you need to do is contact Customer Support at [email protected] with a brief description of the problem and picture of the defect or dam

How do I register my product for warranty protection?

To register your product warranty, please click here.   Solgaard Limited Manufacturers Warranty  If your product requires a minor repair, we may be able to provide you with a replacement part to have a local facility to do the repair. Contact us for