Warranty PolicyUpdated 4 hours ago

Solgaard stands behind the quality of our products. Below is an overview of our warranty coverage by product type, including what’s covered, what’s not, and how to request support.

Overview

• Luggage: Lifetime Limited Warranty
• Bags (Backpacks, Weekenders, etc.): 2-Year Limited Warranty
• Accessories & Electronics: 1-Year Limited Warranty

All warranties apply to products purchased directly from Solgaard or an authorized retailer and extend to the original owner or recipient only.

A valid proof of purchase (order number/PO number) is required for all warranty claims.

Lifetime Warranty: Luggage

What’s Covered

We guarantee your luggage will be free from manufacturing defects under normal use (transporting clothing and personal items).

Covered components include:

• Wheels
• Handles
• Locking mechanisms
• Closure clasps
• Zippers
• Plastic outer shell
• Missing rivets or screws

What’s Not Covered

• Cosmetic wear and tear (scuffs, scratches, dents, stains)
• Airline damage (e.g., bent frames)
• Lockouts (forgotten combinations)
• Damage from misuse, abuse, or non-personal use (e.g., rental/commercial use)

Airline Damage

If your luggage is damaged during travel, you should file a claim directly with the airline, as they are responsible for transit-related damage.

2-Year Limited Warranty: Bags

What’s Covered

Manufacturing defects related to:

• Zippers
• Hooks
• Handles & straps
• Buckles
• Fabric (interior & exterior)
• Stitching
• Locks

What’s Not Covered

• Stains, spills, or discoloration
• Rips, slashes, or fabric tears
• Scratches on metal components
• General wear and tear

1-Year Limited Warranty: Accessories & Electronics

What’s Covered

Manufacturing defects for items such as:

• Watches
• Solar-powered accessories

These products are guaranteed to function as intended under normal use.

What’s Not Covered

• Cosmetic damage (scratches, cracks, etc.)
• Damage from drops or impact
• Water damage (products are not designed for submersion)
• Watch batteries (require periodic replacement)

Repairs & Replacements

If your item qualifies under warranty:

• We may repair or replace the product at our discretion
• For minor repairs, we may:
  • Send a replacement part, or
  • Approve a local repair (with a written quote)

In some cases, we may reimburse approved repair costs.

How to Submit a Warranty Claim

To get started, please contact our support team with:

• Your order number (Beginning with #SOL#####)
• A description of the issue
• Photos of the damage or defect

We’ll review your request and guide you through next steps.

Additional Notes

• Warranty coverage gives you specific legal rights, which may vary depending on your location.
• Products must be used as intended for warranty coverage to apply.