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Solgaard

Need Support? Check Out The Solgaard Help Center

Solgaard Help Center

Where is my order?

What is my order number?

Can I cancel or change an order after I've placed it?

When should I reach out to the Help Center?

I'm having an issue with my discount code. Can you help?

What is your phone number?

Is there a way I can chat with an agent directly?

Payment Method Concern - Issue with Zip

Do you offer price matching for orders placed near the time of a site-wide sale?

What does Solgaard’s warranty cover?

General

How long will it take a back ordered product to ship?

How much does shipping cost?

What if I need to update my shipping address?

Do you ship to P.O. Boxes?

When can I expect to receive my order?

If I ordered two items, will they be delivered at the same time ?

What’s your return and exchange policy?

How do I return product?

Where does Solgaard ship?

How do I make a return?

Shipping

Warranty Policy

My Solarbank no longer works. Can it be recycled?

What if my bag becomes damaged during a flight?

Are duties included for international orders?

What should I do if my product arrives damaged or defective?

How do I register my product for warranty protection?

Warranty

How do I clean my bag?

How do I set the lock on my backpack + suitcase?

Which airlines am I able to carry on my luggage?

Is your luggage waterproof?

How do you recommend disinfecting your luggage after travel?

Is the laundry bag waterproof?

Is there leather on Solgaard suitcases?

Does the height of the luggage include the wheels?

Which pieces of luggage have USB ports?

What is the difference between the Carry On Closet and the Carry On Closet Plus?

Which of the Carry-On Closets suits me?

Which of the Carry-Ons fit in the airline's overhead storage?

What are the dimensions and weights of each piece of luggage?

I received my replacement strap and buckle. Now what do I do?

What is the best way to pack my new Carry On Closet?

Help !! I don't know how to set the lock on my suitcase OR I've been locked out !

Can I purchase just the closet insert?

Expandables Size Guide - Airline Acceptance

Luggage

What makes the Venture different?

What's the difference between The Lifepack and The Daypack?

Will the Venture backpack fit as a personal item in its expanded form?

Backpack

Can I fly with the Solarbank battery?

Is the battery removable?

How do I recharge the battery that fits in the suitcase?

How do I set up my new Homebase?

My Boombox isn’t charging my phone. What can I do to troubleshoot?

Some pieces of luggage and backpacks can be ordered with a Solarbank. Can I take the Solarbank on a plane?

My Juicepack isn’t charging my phone. What can I do to troubleshoot?

Electronics

Product

What is Shore-Plast™?

What is Shore-Tex®?

What are your future sustainability goals and plans?

Are your products vegan?

Are you carbon neutral?

Are you plastic neutral or plastic negative? What's the difference?

What do you mean '229 plastic bottles saved from the ocean with each order'?

Sustainability + Impact

How to Connect with Our Sales Team for Corporate and Wholesale Inquiries

Corporate Sales

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Product

Sustainability + Impact

Corporate Sales