If your product was sold out when you ordered, the button on the website says "pre-order" instead of "buy now". In this case, the product is on backorder and will typically ship within 8-12 weeks. We will provide updates on arrival times via em
Solgaard provided free UPS Ground shipping to the contiguous US on orders over $100. Orders under 150USD UPS Ground to Alaska/Hawaii: $20 Orders over 150USD UPS Ground to Alaska/Hawaii: $35
‼️ There is no guarantee we are able to adjust orders once en route. ‼️ We can request that the order is rerouted, but the customer is responsible for the re-route fee if delivery address needs adjustment. Carriers are able to make minor adjustm
We do not ship to P.O. boxes. If you are trying to ship to an MPO and your address is rejected, please reach out to our Help Center at [email protected] we'd be happy to help!
After you purchase, each order is processed and prepared at our warehouse within 1-2 days. When your order is picked up from our warehouse, it then passes through customs. Depending on the carrier it can take 7-10 days from the date of purchase to ar
If it is two pieces of luggage, they will be shipped in separate boxes. 📦 📦 There may be a slight discepency in arrival date, but not much. If it is a piece of luggage and a backpack, they will most likely ship separately as well. 📦📦 Anything smalle
We want you to enjoy your product as much as we enjoy upcycling ocean bound plastic. If you decide that you don’t love your Solgaard product, you may return your purchase within the first 30 days of receiving your product. We do not offer free retu
If you decide that you don’t love your Solgaard product, you may return your purchase within the first 30 days of receiving your product. Please visit our Returns Center here to start the return process. Shipping and restocking fees will be ded
At this time, we ship to the U.S., Canada, and Mexico. We intend to make Solgaard available to the world 🌎 Pending the receipt of our VAT number, we'll be able to! Let us know where you'd like to see Solgaard on Twitter @Solgaard_co or send us a
If you decide that you don’t love your Solgaard product, you may return your purchase within the first 30 days of receiving your product. Please visit our Returns Center to start the return process. Shipping and restocking fees will be deducted f