Need assistance with your order? Let's get you the help you need!

Connect with our Support Team Monday - Friday 09:00 AM - 05:00PM EDT

Click here for Corporate Sales

Solgaard

<span data-sheets-userformat="{&quot;2&quot;:15155,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;\&quot;Harmonia Sans\&quot;, sans-serif&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your product was sold out when you ordered, the button on the website says \&quot;pre-order\&quot; instead of \&quot;buy now\&quot;. In this case, the product is on backorder and will typically ship within 8-12 weeks.&quot;}">If your product was sold out when you ordered, the button on the website says &quot;pre-order&quot; instead of &quot;buy now&quot;.&#xA0;&#xA0;<span data-sheets-userformat="{&quot;2&quot;:15155,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;\&quot;Harmonia Sans\&quot;, sans-serif&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your product was sold out when you ordered, the button on the website says \&quot;pre-order\&quot; instead of \&quot;buy now\&quot;. In this case, the product is on backorder and will typically ship within 8-12 weeks.&quot;}">In this case, the product is on backorder and will typically ship within 8-12 weeks.&#xA0;&#xA0;<span data-sheets-userformat="{&quot;2&quot;:15155,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;\&quot;Harmonia Sans\&quot;, sans-serif&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your product was sold out when you ordered, the button on the website says \&quot;pre-order\&quot; instead of \&quot;buy now\&quot;. In this case, the product is on backorder and will typically ship within 8-12 weeks.&quot;}">We will provide updates on arrival times via email to keep you in the know on when to expect your order.

If your product was sold out when you ordered, the button on the website says "pre-order" instead of "buy now". 
 
In this case, the product is on backorder and will typically ship within 8-12 weeks. 
 
We will provide updates on arrival times via em

How long will it take a back ordered product to ship?

Shipping

I'm having an issue with my discount code. Can you help?

Do we have discounts or sales ?

Where is my order?

What is my order number?

Can I cancel or change an order after I've placed it?

What is your phone number?

When should I reach out to the Help Center?

Is there a way I can chat with an agent directly?

Payment Method Concern - Issue with Zip

Do you offer price matching for orders placed near the time of a site-wide sale?

How long will the anniversary sale be going on?

General

How much does shipping cost?

What if I need to update my shipping address?

Do you ship to P.O. Boxes?

When can I expect to receive my order?

If I ordered two items, will they be delivered at the same time ?

What’s your return and exchange policy?

How do I return product?

Where does Solgaard ship?

How do I make a return?

My Solarbank no longer works. Can it be recycled?

What if my bag becomes damaged during a flight?

Are duties included for international orders?

Do your suitcases have a warranty?

What should I do if my product arrives damaged or defective?

How do I register my product for warranty protection?

Warranty

How do I clean my bag?

How do I set the lock on my backpack + suitcase?

Which airlines am I able to carry on my luggage?

Is your luggage waterproof?

How do you recommend disinfecting your luggage after travel?

Is the laundry bag waterproof?

Is there leather on Solgaard suitcases?

Does the height of the luggage include the wheels?

Which pieces of luggage have USB ports?

What is the difference between the Carry On Closet and the Carry On Closet Plus?

Which of the Carry-On Closets suits me?

Which of the Carry-Ons fit in the airline's overhead storage?

What are the dimensions and weights of each piece of luggage?

I received my replacement strap and buckle. Now what do I do?

What is the best way to pack my new Carry On Closet?

Help !! I don't know how to set the lock on my suitcase OR I've been locked out !

Can I purchase just the closet insert?

Luggage

What makes the Venture different?

What's the difference between The Lifepack and The Daypack?

Will the Venture backpack fit as a personal item in its expanded form?

Backpack

Can I fly with the Solarbank battery?

Is the battery removable?

How do I recharge the battery that fits in the suitcase?

How do I set up my new Homebase?

My Boombox isn’t charging my phone. What can I do to troubleshoot?

Some pieces of luggage and backpacks can be ordered with a Solarbank. Can I take the Solarbank on a plane?

How long will it take a back ordered product to ship?Updated 3 years ago