How do I register my product for warranty protection?Updated 10 days ago
To register your product warranty, please click here.
Solgaard Limited Manufacturers Warranty
If your product requires a minor repair, we may be able to provide you with a replacement part to have a local facility to do the repair. Contact us for information.
-This Limited Warranty extends to Solgaard product manufactured by Solgaard Design Inc. (“Solgaard”) and purchased directly from Solgaard or Solgaard’s authorized retailers.
-Defects that do not impair the use of the bag (also known as “cosmetic damage”) is not covered under the Limited Warranty.
-We guarantee your Solgaard product will be free of manufacturing defects for its intended use of transporting clothes and small personal objects.
-A copy of the purchase receipt is required to determine if the warranty is valid.
-Solgaard products are not intended for commercial or rental purposes.
Where can I find my warranty number?
Your warranty registration number is your PO number.
Who qualifies for warranty coverage?
Our warranties extend to the original owner or original recipient.
Lifetime Warranty: Luggage
What’s Covered
We guarantee your luggage will be free from manufacturing defects under normal use (transporting clothing and personal items).
Covered components include:
- Wheels
- Handles
- Locking mechanisms
- Closure clasps
- Zippers
- Plastic outer shell
- Missing rivets or screws
What’s Not Covered
- Cosmetic wear and tear (scuffs, scratches, dents, stains)
- Airline damage (e.g., bent frames)
- Lockouts (forgotten combinations)
- Damage from misuse, abuse, or non-personal use (e.g., rental/commercial use)
Airline Damage
If your luggage is damaged during travel, you should file a claim directly with the airline, as they are responsible for transit-related damage.
2-Year Limited Warranty: Bags
What’s Covered
Manufacturing defects related to:
- Zippers
- Hooks
- Handles & straps
- Buckles
- Fabric (interior & exterior)
- Stitching
- Locks
What’s Not Covered
- Stains, spills, or discoloration
- Rips, slashes, or fabric tears
- Scratches on metal components
- General wear and tear
1-Year Limited Warranty: Accessories & Electronics
What’s Covered
Manufacturing defects for items such as:
- Watches
- Solar-powered accessories
These products are guaranteed to function as intended under normal use.
What’s Not Covered
- Cosmetic damage (scratches, cracks, etc.)
- Damage from drops or impact
- Water damage (products are not designed for submersion)
- Watch batteries (require periodic replacement)
Repairs & Replacements
If your item qualifies under warranty:
- We may repair or replace the product at our discretion
- For minor repairs, we may:
- Send a replacement part, or
- Approve a local repair (with a written quote)
In some cases, we may reimburse approved repair costs.