Need assistance with your order? Let's get you the help you need!

Solgaard

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;International orders are usually 6-9 business days. Duties are not included. It is the customers responsibility to pay for import duties or any local taxes.&quot;}" data-sheets-userformat="{&quot;2&quot;:15155,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;\&quot;Harmonia Sans\&quot;, sans-serif&quot;,&quot;16&quot;:10}">&#x203C;&#xFE0F; Although we are currently unable to fulfill international orders, due to the VAT rules. &#x203C;&#xFE0F;
&#xA0;
<span class="wysiwyg-font-size-large" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;International orders are usually 6-9 business days. Duties are not included. It is the customers responsibility to pay for import duties or any local taxes.&quot;}" data-sheets-userformat="{&quot;2&quot;:15155,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;\&quot;Harmonia Sans\&quot;, sans-serif&quot;,&quot;16&quot;:10}">International orders usually arrive in 6-9 business days. Duties are not included. 
<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;International orders are usually 6-9 business days. Duties are not included. It is the customers responsibility to pay for import duties or any local taxes.&quot;}" data-sheets-userformat="{&quot;2&quot;:15155,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;\&quot;Harmonia Sans\&quot;, sans-serif&quot;,&quot;16&quot;:10}">It is the customers responsibility to pay for import duties or any local taxes.

‼️ Although we are currently unable to fulfill international orders, due to the VAT rules. ‼️
 
International orders usually arrive in 6-9 business days. Duties are not included. 
It is the customers responsibility to pay for import duties or any loc

Are duties included for international orders?

Warranty

I'm having an issue with my discount code. Can you help?

Do we have discounts or sales ?

Where is my order?

What is my order number?

Can I cancel or change an order after I've placed it?

What is your phone number?

When should I reach out to the Help Center?

Is there a way I can chat with an agent directly?

Payment Method Concern - Issue with Zip

Do you offer price matching for orders placed near the time of a site-wide sale?

How long will the anniversary sale be going on?

General

How long will it take a back ordered product to ship?

How much does shipping cost?

What if I need to update my shipping address?

Do you ship to P.O. Boxes?

When can I expect to receive my order?

If I ordered two items, will they be delivered at the same time ?

What’s your return and exchange policy?

How do I return product?

Where does Solgaard ship?

How do I make a return?

Shipping

My Solarbank no longer works. Can it be recycled?

What if my bag becomes damaged during a flight?

Do your suitcases have a warranty?

What should I do if my product arrives damaged or defective?

How do I register my product for warranty protection?

How do I clean my bag?

How do I set the lock on my backpack + suitcase?

Which airlines am I able to carry on my luggage?

Is your luggage waterproof?

How do you recommend disinfecting your luggage after travel?

Is the laundry bag waterproof?

Is there leather on Solgaard suitcases?

Does the height of the luggage include the wheels?

Which pieces of luggage have USB ports?

What is the difference between the Carry On Closet and the Carry On Closet Plus?

Which of the Carry-On Closets suits me?

Which of the Carry-Ons fit in the airline's overhead storage?

What are the dimensions and weights of each piece of luggage?

I received my replacement strap and buckle. Now what do I do?

What is the best way to pack my new Carry On Closet?

Help !! I don't know how to set the lock on my suitcase OR I've been locked out !

Can I purchase just the closet insert?

Luggage

What makes the Venture different?

What's the difference between The Lifepack and The Daypack?

Will the Venture backpack fit as a personal item in its expanded form?

Backpack

Can I fly with the Solarbank battery?

Is the battery removable?

How do I recharge the battery that fits in the suitcase?

How do I set up my new Homebase?

My Boombox isn’t charging my phone. What can I do to troubleshoot?

Some pieces of luggage and backpacks can be ordered with a Solarbank. Can I take the Solarbank on a plane?

Are duties included for international orders?Updated 2 years ago