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Solgaard

<ol><li style="font-size: 16px;">If your product arrives with a manufacturing defect </li><li style="font-size: 16px;">If your return is from outside of the US</li><li style="font-size: 16px;">If you receive a product that isn&#x2019;t what you ordered</li><li style="font-size: 16px;">If you believe your product has a manufacturing defect</li></ol> Reach us at:<span data-sheets-userformat="{&quot;2&quot;:15139,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your product arrives with a manufacturing defect\n\nIf your return is from outside of the US\n\nIf you receive a product that isn&#x2019;t what you ordered\n\nIf you believe your product has a manufacturing defect&quot;}">Email: <a href="mailto:help@solgaard.co">help@solgaard.co</a>Live Chat: Mon - Friday 9-5 EST<span data-sheets-userformat="{&quot;2&quot;:15139,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:4079683},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your product arrives with a manufacturing defect\n\nIf your return is from outside of the US\n\nIf you receive a product that isn&#x2019;t what you ordered\n\nIf you believe your product has a manufacturing defect&quot;}">Phone: +1 646 859 0898

If your product arrives with a manufacturing defect 
If your return is from outside of the US
If you receive a product that isn’t what you ordered
If you believe your product has a manufacturing defect

When should I reach out to the Help Center?

General

I'm having an issue with my discount code. Can you help?

Do we have discounts or sales ?

Where is my order?

What is my order number?

Can I cancel or change an order after I've placed it?

What is your phone number?

Is there a way I can chat with an agent directly?

Payment Method Concern - Issue with Zip

Do you offer price matching for orders placed near the time of a site-wide sale?

How long will the anniversary sale be going on?

How long will it take a back ordered product to ship?

How much does shipping cost?

What if I need to update my shipping address?

Do you ship to P.O. Boxes?

When can I expect to receive my order?

If I ordered two items, will they be delivered at the same time ?

What’s your return and exchange policy?

How do I return product?

Where does Solgaard ship?

How do I make a return?

Shipping

My Solarbank no longer works. Can it be recycled?

What if my bag becomes damaged during a flight?

Are duties included for international orders?

Do your suitcases have a warranty?

What should I do if my product arrives damaged or defective?

How do I register my product for warranty protection?

Warranty

How do I clean my bag?

How do I set the lock on my backpack + suitcase?

Which airlines am I able to carry on my luggage?

Is your luggage waterproof?

How do you recommend disinfecting your luggage after travel?

Is the laundry bag waterproof?

Is there leather on Solgaard suitcases?

Does the height of the luggage include the wheels?

Which pieces of luggage have USB ports?

What is the difference between the Carry On Closet and the Carry On Closet Plus?

Which of the Carry-On Closets suits me?

Which of the Carry-Ons fit in the airline's overhead storage?

What are the dimensions and weights of each piece of luggage?

I received my replacement strap and buckle. Now what do I do?

What is the best way to pack my new Carry On Closet?

Help !! I don't know how to set the lock on my suitcase OR I've been locked out !

Can I purchase just the closet insert?

Luggage

What makes the Venture different?

What's the difference between The Lifepack and The Daypack?

Will the Venture backpack fit as a personal item in its expanded form?

Backpack

Can I fly with the Solarbank battery?

Is the battery removable?

How do I recharge the battery that fits in the suitcase?

How do I set up my new Homebase?

My Boombox isn’t charging my phone. What can I do to troubleshoot?

Some pieces of luggage and backpacks can be ordered with a Solarbank. Can I take the Solarbank on a plane?

When should I reach out to the Help Center?Updated a year ago