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Solgaard Help Center

Hi there,

It looks like your order has been placed, but hasn't shipped yet. Each order is processed and prepared at our warehouse within 1-2 days. If you don't see any movement after 72 hours, go ahead and give us a call.

We’re currently experiencing a brief processing delay on select orders placed between Thursday and early next week. This is due to an ongoing adjustment within our logistics and warehousing systems as we adapt to recent cross-border fulfillment updat

We&#x2019;re currently experiencing a brief processing delay on select orders placed between Thursday&#xA0;and early next week. This is due to an ongoing adjustment within our logistics and warehousing systems as we adapt to recent cross-border fulfillment updates.Our operations and warehouse teams are working closely to minimize any impact on your delivery time. While the majority of orders will ship as expected, a small number may experience a delay of a few business days.We know how frustrating waiting can be, and we truly appreciate your patience as we work through these backend updates. If your order is affected and you&#x2019;d like assistance, or if you&apos;d prefer to cancel your order, our customer care team is here to help at<a data-start="1352" data-end="1369" rel="noopener">&#xA0;help@solgaard.co.</a>We truly appreciate your patience and understanding as we navigate this industry-wide change and continue working to deliver the best possible experience.- &#xA0;Solgaard Squad&#xA0;<a href="//www.solgaard.co">www.solgaard.co</a>&#xA0;#TeamSolgaard #WeGotThis #DoingOurBest&#xA0;

Important Update: Temporary Processing Delays for Some Shipments

If you're currently having trouble placing an order, you're not alone and we're on it. We're currently making some technical updates to our inventory systems to improve compliance and ensure smooth cross-border delivery experiences for our customers.

If you&apos;re currently having trouble placing an order, you&apos;re not alone and we&apos;re on it.We&apos;re currently making some technical updates to our inventory systems to improve compliance and ensure smooth cross-border delivery experiences for our customers. As we make these adjustments, some regions may temporarily experience checkout disruptions or delayed availability of certain items.We expect these updates to be complete by early to mid-next week, and our team is working diligently to restore full functionality as quickly as possible.If you&#x2019;re unable to complete your purchase or have any concerns, our support team is here to assist at <a data-start="2506" data-end="2523" rel="noopener">help@solgaard.co</a>. While we don&#x2019;t anticipate long term issues, we&#x2019;re happy to help you find the best solution in the meantime.Thanks again for your understanding and continued support during this transition.- The Solgaard Squadwww.solgaard.co#TeamSolgaard #We&apos;reHereToHelp #AskUsAnything&#xA0;

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